Moomin_Man":1ef5g7ce said:
Turns out the shop scribbled the amount so dreadfully, customs thought it was 55,000 yen or something, rather than the smaller 5,500 yen.
The chap at the depot said the best thing to do would be refuse it, then get the seller to re-ship with a clearer label.
So far, the shop is being very hard to deal with.
Language barrier is causing a problem. They keep telling me that they have nothing to do with customs charges, i know that, but it is their fault for writing the wrong amount technically.
Disagree with that. The guy at the depot can use back-up documents (such as a copy of your bank statement or credit card statement, showing the amount you paid) to request a current month amendment with Customs, and have the amount amended. It is the courier company and NOT Customs that input the amount, and they have added one too many zeros to the declaration. They are being lazy, and should rectify THEIR fault at no cost to you.
Get on to the customer service dept. tomorrow, and tell them what you have been advised. They should be horrified.
If you refuse it, you are still probably liable for the shipping costs, and I doubt that will be refunded.